Job Description

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

 

 

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.

• Handle customer inquiries, complaints, and requests in a professional and timely manner.

• Accurately capture and update customer information in internal systems and CRM platforms.

• Troubleshoot and resolve customer issues while maintaining high service standards.

• Escalate complex issues to the appropriate internal teams when necessary.

• Maintain detailed and accurate records of all customer interactions.

• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

• Follow company policies, procedures, and compliance guidelines.

• Collaborate with team members and other departments to ensure seamless customer support.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

• High School Diploma/GED

• Fluency in French and English (spoken and written) is essential.

• Previous experience in a customer service or call centre environment , preferably within a BPO environment.

• Strong verbal and written communication skills.

• Ability to handle high volumes of customer interactions while maintaining quality service.

• Basic computer literacy and experience working with CRM or ticketing systems.

• Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

• Additional language skills.

• Experience supporting international customers.

• Familiarity with customer service platforms or CRM systems.

• Experience working in a fast-paced, target-driven environment.

• Strong administrative and organizational skills.

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