Job Description

A client with Kforce is seeking a Remote Business Analyst II. Summary: The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with team members as subject-matter experts. The Business Analyst will produce the requirements, screen mockups, and workflow documentation that the ServiceNow platform team will build against. The role also supports planning for the migration of historical fraud records from SharePoint into ServiceNow, defining the data requirements and mapping in partnership with team. This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work gets done. Key Responsibilities: Requirements Gathering

• Hold working sessions and interviews with team, and the extended divisional team to capture the functional and data requirements for fraud logging; Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today
• Translate requirements into clear, prioritized user stories and acceptance criteria that a ServiceNow developer or platform team can build against
• Define the fraud record data model - required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs

• Research and gather reference data on how other companies capture and log fraud - the fields they track, screen layouts, categorization schemes, and workflow patterns
• 3+ years as a Business Analyst on system implementation, workflow, or process-design projects
• Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs
• Process mapping and workflow documentation experience
• Comfort with industry benchmarking / competitive research to inform design decisions
• Data analysis proficiency (Excel required) for profiling and validating datasets
• Demonstrated ability to produce screen mockups/wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar)
• Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls

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